Our return policy is 30 days from the day you receive your pedal. If you are not completely satisfied with your Boomerang or Sidecar, please return it for a full refund of the original purchase amount minus the original shipping cost.
*NOTE Customs, or import taxes/duties will NOT be refunded.
The pedal and all its contents must be returned in the exact same “new" condition as it was sold. There will be a 15% restocking fee for pedals that show any signs of “use” or “wear". If the pedal is damaged in any shape or form, it voids our return policy and the pedal will be sent back to you at your expense. If you fail to return the power supply with the pedal, there will be a $35 charge. If you fail to return the MIDI cable and Y splitter power cable with the Sidecar, there will be a $25 charge. Refunds will be given back in the form they were paid.
Boomerang Looper L.L.C. is not responsible for returned items lost or damaged in transit.
We recommend purchasing insurance for the item being sent for return from the shipping carrier of your choice.
To contact us concerning a return, please call us at 760-607-2207 or send an email to firstname.lastname@example.org . We will issue you a return merchandise authorization number and provide return shipping details. Only once an item has been received into our warehouse, inspected, and processed, we will then either send a replacement or issue a refund.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the form of original payment within 7-14 business days of our receiving your return.